seQua.Shop Orders: From Design to Your Doorstep

How does the ordering, production, and delivery process work at seQua.Shop?

At seQua.Shop, we guarantee you a transparent and comprehensible process from the moment you place your order until the product is delivered to your doorstep. Remember, you can count on our support at every stage of the order. Here are the steps we will take together:

1. Placing an Order

After selecting your product and placing an order at seQua.Shop, we begin our collaboration. Each step of the process has been designed with your satisfaction and convenience in mind.

2. Design Agreement

Within a maximum of 12 hours after placing your order (or 24 hours for a coin design), you will receive an email from us with a preliminary design. This phase gives you the opportunity to influence the final appearance of the product: you can request changes or corrections. This is a crucial moment to ensure everything is exactly as you wish. If you do not see our message within the expected time, please check your SPAM folder. We will proceed with production only when the design is fully accepted and meets your expectations.

3. Production

Once the design has been accepted, we begin the realisation of your order at seQua.Shop. The production time depends on the type of product, but we guarantee it will not exceed 3 working days. Each order undergoes thorough inspection to ensure you receive a product that meets the highest standards.

4. Shipping

Your order from seQua.Shop is carefully packed and prepared for shipment. At 14:00, shipments are collected from our warehouse and delivered to our logistics partner. The next working day, your order is already on its way directly to you, so you can enjoy your purchased product as soon as possible.

5. Delivery

After your order is shipped from seQua.Shop, the delivery time depends on the destination country. Remember, the delivery time is calculated from the moment of shipment, not from the time the order is placed. Here is the estimated delivery time (in working days) for different regions:

  • United Kingdom: 5 days
  • France: 5 days
  • Italy: 5 days
  • Spain: 5 days
  • Germany: 2 days
  • Austria: 3 days
  • Other European countries: 5 days
  • USA: 7-10 days
  • Other countries: ask us at seQua.Shop about the possibility and delivery time